Privacy Policy

Privacy Policy

Effective Date -  November 18th, 2024

Constant Care Physiotherapy is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and disclose your personal and health information in accordance with applicable privacy laws, including the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA), which govern the collection and use of personal information in Ontario and across Canada.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal and health information in the course of providing physiotherapy services to you. This may include:

Personal Information:  

  - Full name, date of birth, address, phone number, and email address.

  - Emergency contact details.

  - Insurance or payment information.

Health Information:  

  - Medical history (e.g., previous injuries, surgeries, conditions).

  - Current health status (e.g., symptoms, diagnoses, treatment goals).

  - Treatment plans, progress notes, and clinical assessments.

  - Referral information from other healthcare providers.

Payment Information:  

  - Credit card details or other billing information for the processing of payments.

Website Usage Information:  

  - We may collect data on how you interact with our website, such as IP addresses, browser types, and pages visited. This helps us improve our website's functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Physiotherapy Services:  

  To assess your health, develop treatment plans, and provide care.

Appointment Scheduling:  

  To manage appointments, confirm bookings, send reminders, and handle cancellations.

Billing and Payments:  

  To process payments, issue invoices, and handle insurance claims.

Communication:  

  To send you updates, appointment reminders, and other information related to your care.

Legal and Regulatory Compliance:  

  To comply with the applicable laws, including PHIPA and PIPEDA, and to maintain appropriate medical records.

Quality Assurance:  

  For purposes of improving our services and maintaining the quality of care.

3. How We Protect Your Information

We implement reasonable security measures to safeguard your personal and health information. These include:

Secure Storage:  

  Your information is stored in secure electronic systems with encryption and controlled access.

Access Control:  

  Only authorized staff members involved in your care have access to your personal and health information.

Retention of Records:  

  We retain your personal and health information for the period required by law (as per PHIPA) or as long as necessary for the purposes for which it was collected.

4. Sharing Your Information

We do not sell or rent your personal or health information. However, we may share your information in the following cases:

With Other Healthcare Providers:  

  With your consent, we may share relevant health information with other healthcare professionals (e.g., family doctors, specialists) involved in your care.

With Insurance Providers:  

  To process claims and verify insurance coverage, we may share necessary health information with your insurance provider or third-party billing services.

With Service Providers:  

  We may engage third-party service providers (e.g., for payment processing, appointment scheduling, or data storage) who assist us in delivering our services. These service providers are required to maintain the confidentiality and security of your data.

When Required by Law:  

  We may disclose your information in response to legal requirements, such as court orders or government investigations, or in accordance with other legal obligations under PHIPA or PIPEDA.

5.  Your Rights

You have the right to access and control your personal and health information. This includes:

Access to Your Information:  

  You have the right to request a copy of your personal and health information held by us. Requests must be made in writing.

Correcting Information:  

  If any of your information is inaccurate or incomplete, you have the right to request corrections.

Withdrawal of Consent:  

  If you have provided consent for the use of your personal information, you may withdraw it at any time, subject to legal or contractual restrictions.

Requesting Deletion:  

  You may request that we delete your information, subject to our legal obligations to retain records.

To exercise these rights, please contact us using the details provided below.

6. Cookies and Website Tracking

Our website may use cookies or similar technologies to enhance your browsing experience and collect information about your use of our site. This helps us improve our website functionality. You can manage your cookie preferences through your browser settings.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will post the updated policy on our website, and the "Effective Date" will be revised. We encourage you to review this Privacy Policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding your personal or health information, or if you would like to exercise any of your rights under this Privacy Policy, please contact us:

Constant Care Physiotherapy    

Email: jethro@constantcarephysio.com

Website: www.constantcarephysio.com